Terms and Conditions

Delivery charge:

The shipping costs are €6.20 (PostNL) throughout NL. This is a contribution for shipping and packaging material. Free home delivery in Deventer.

Delivery time:

If you order before 3:00 PM, you will receive your order within 1 to 3 working days.
You can have your order delivered to a desired address or a PostNL collection point.
We ship our packages from Monday to Friday. We will always do our best to have your package delivered as quickly as possible, because we understand very well that you want to receive your Scented Candles quickly! ;)

Return:

If the order does not meet your wishes, you can exchange or return it within 14 days. The product must be returned unused and in its original packaging. Shipping costs are the responsibility of the customer. Maybe you can make someone else happy with the candle?! Do you have questions? Mail us to info@ninastudio.nl

Track & Trace code:

Once your package has been picked up by the post office, you will receive the tracking code by email. All changes to your order will be communicated via the email registered here at Nina Studio. If the delivery exceeds the scheduled date, please contact us as soon as possible so that we can resolve them.

Broken along the way:

Sometimes the package has a difficult journey to your front door. Keep the box, packaging and broken candle and send us an email as soon as possible and we will solve it. Photos may be required as proof for the parcel deliverer (DHL or PostNL).
So it is better to keep everything for a while.

Payment methods​:

Before you pay you can check everything again and you can still adjust your personal details and the delivery method. There are many payment options: iDeal or PayPal, Bancontact, credit card (Visa, Mastercard, American Express). Or you can pay for your order later with Klarna.

International Shipping:

Shipping methods and costs vary by country and are calculated during checkout. When an order is delivered internationally, it may be subject to import taxes, customs duties and/or fees imposed (e.g. handling fees) by the destination country. These charges are usually due once the package has arrived in the destination country.
The customer is responsible for paying the additional costs such as import duties, taxes and customs clearance fees. These charges can vary widely and are often based on the price and type of item, the weight and dimensions of the package, the country of origin, and the taxes, duties, and surcharges of the destination country.

Identity:

Nina Studio - Handmade Candles
7412NP Deventer
WhatsApp: +31623529506
Email: info@ninastudio.nl
Chamber of Commerce number: 80840558
VAT number: NL003495051B65